Privacy Policy

Privacy Policy

EstateHub ("EstateHub", "we", "us", or "our") operates a real estate marketplace website and companion mobile app that connect property buyers and renters in Pakistan with real estate agents and agencies. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have. It applies to everyone who uses our website, our Android/iOS app, or otherwise interacts with EstateHub, whether you are browsing as a visitor, registered as a buyer, or registered as an agent.

By creating an account or otherwise using EstateHub, you agree to the collection and use of information in line with this policy. If you do not agree with it, please do not use our services.


1. Information We Collect

We collect the following categories of information.

Account information you provide. If you sign up as a buyer, we collect your name, email address, and password, and you may optionally add a phone number, city, a short bio, and a profile photo. If you sign up as an agent or agency, we collect your business/agency name, contact person's name, email address, phone number, city, password, and optionally an office address and a business logo image.

Listings and content you post. If you are an agent, the property listings you create — including descriptions, photos, price, location, and specifications — are collected and published on the platform, along with any details of manual payment methods you offer buyers.

Messages. If you message an agent about a listing, or an agent replies to you, we store the content of those messages, the listing they relate to, and timestamps, so the conversation thread can be displayed to both participants.

Payments and billing. Agents subscribe to listing plans. If you pay by bank transfer, JazzCash, Easypaisa, or a similar manual method, we collect the payment reference details and proof-of-payment screenshot you upload so an administrator can verify it. If you pay by card through our optional Stripe integration, your card details are entered directly into Stripe's own secure payment page and are never seen or stored by EstateHub — we only receive confirmation that a payment succeeded, a Stripe reference ID, and the amount and plan involved.

Technical and usage information. When you use our website or app, we automatically receive your IP address, browser or device type, pages viewed, and similar log data, mainly for security and troubleshooting. Our website uses an essential session cookie to keep you logged in, and a small piece of browser storage (localStorage) to remember whether you prefer light or dark mode — this is not used to track you and is never sent to our servers.

Mobile app information. Our Android/iOS app authenticates using a secure login token instead of a cookie. This token is stored on your device and is used to identify your account when the app talks to our servers; it does not by itself contain your password. If you upload a profile photo from the app, we request access to your photo library/camera only for that purpose.

Information from others. If someone contacts an agent about a listing while not logged in (for example by phone or WhatsApp), we do not collect that communication ourselves — it happens directly between you and the agent outside our platform.


2. How We Use Your Information

We use the information described above to: create and manage your account; let buyers search, browse, and contact agents about listings; let agents publish and manage listings and respond to buyer enquiries; process and verify agent subscription payments; operate the messaging feature between buyers and agents; personalize your experience, such as remembering your display preferences; keep the platform secure, prevent fraud, spam, and abuse, and enforce our terms; respond to support requests; and comply with legal obligations.

We do not sell your personal information to third parties.


3. How We Share Your Information

We share information only in the following circumstances.

With other users, as part of how the platform works. A buyer's name, profile photo, and messages are visible to the agent they contact, and vice versa. An agent's business name, contact details, logo, and listings are publicly visible to anyone browsing the site, because that is the purpose of a listing.

With service providers who help us run EstateHub, such as our web hosting provider and, where enabled, Stripe for processing card payments. These providers only receive the information they need to perform their function and are not permitted to use it for their own purposes.

With advertising partners, only if the site administrator has enabled Google AdSense. When enabled, Google and its partners may use cookies to show ads on the site; this is controlled centrally and, where required, you will be shown a cookie/consent notice. If AdSense is not enabled on this site, no advertising cookies are set.

For legal reasons, if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect the rights, property, or safety of EstateHub, our users, or the public, or investigate fraud or security issues.

In a business transfer, such as a merger, acquisition, or sale of assets, in which case personal information may be transferred as part of that transaction, subject to this policy or a successor policy.


4. Data Retention

We keep your account information for as long as your account is active, and for a reasonable period afterwards in case you wish to reactivate it or as needed for legal, accounting, or dispute-resolution purposes. Listings are retained while active and for a limited period after expiry or removal. Messages are retained as part of the conversation history unless you request deletion. You may request that we delete your account and associated personal information at any time, as described in Section 6 below, subject to any records we are legally required to keep.


5. Data Security

We use reasonable technical and organizational measures to protect your information, including password hashing, access controls on our admin panel, and secure token-based authentication for the mobile app. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.


6. Your Rights and Choices

You can review and update most of your account information at any time from your profile page. You can ask us to correct inaccurate information, delete your account, or provide a copy of the personal information we hold about you by contacting us using the details in Section 10. We will respond within a reasonable time. Please note that removing your account will not automatically remove messages you have sent to other users, since those form part of a shared conversation, but your profile will no longer be linked to them in an identifiable way where reasonably possible.

If you no longer wish to receive optional emails or notifications from us, you can adjust your notification settings where available or contact us to opt out.


7. Cookies and Similar Technologies

We use a small number of cookies and browser-storage items: an essential session cookie so you stay logged in, and a local, on-device preference for light/dark mode. Neither of these is used for advertising or cross-site tracking by EstateHub itself. If the site administrator has enabled Google AdSense, Google and its advertising partners may additionally set cookies as described in Section 3; you can control third-party advertising cookies generally through your browser settings or, for Google specifically, through Google's Ads Settings.


8. Children's Privacy

EstateHub is intended for adults seeking to buy, sell, rent, or list real estate, and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.


9. Third-Party Links and Services

Listings, agent profiles, and messages may include links to third-party services such as WhatsApp or a phone dialer, or, in the case of card payments, a link to Stripe's payment page. These third parties have their own privacy policies, and we encourage you to review them; EstateHub is not responsible for the privacy practices of sites or services we do not control.


10. Contact Us

If you have questions about this Privacy Policy, or want to exercise any of the rights described above, please contact us at:

privacy@estatehub.zebar.store


We may update this Privacy Policy from time to time, for example to reflect changes in our features or in the law. The "Last updated" date at the top of this page shows when it was last revised. If we make material changes, we will take reasonable steps to let registered users know, such as by posting a notice on the site.